Refund policy

At PRECIOUS ME, we promise shoes that not only look good but also feel good.
We handcraft each pair with love and want to ensure that each of you enjoys wearing them.

  • Within 3 days of receiving the shoes, one can make a return or exchange request. They must be in unused and unworn condition and in their original packaging, accompanied by proof of purchase to be eligible for returns or exchange.
  • Return items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well as will be returned to you at your expense (if requested by you).

However, In the unlikely event that the shoes delivered to you are damaged or different from the order, please inform us within 48 hours by writing to us at support@preciousme.in. Do not forget to mention your Order ID along with an unboxing video of shoes with original delivery package.

  • Please share photographs of the damaged or differing product when making a request. We will replace the damaged shoes at no additional cost with an identical product subject to availability and shall deliver the same within 8–10 days of receiving the original product.

We strive to make your shopping experience pleasant and hassle-free.
Please note:

  • We provide refunds only in the form of store credit.
  • Products once delivered can only be exchanged for another product or store credit.  Please note: In case of returns, ₹100 will be deducted towards reverse pickup & handling charges. The remaining amount will be issued as store credit valid for lifetime.
  • Our store credit has lifetime validity and can be used for future purchases.
  • Store credit cannot be combined with any promotional or discount coupon code but can be used when you purchase from a SALE.
  • Items will be considered for store credit/exchange only if they are unused. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
  • All custom-made orders are non-returnable.
  • In case of a missing/wrong/damaged product, we request you to get in touch with our customer care team within 48 hours of delivery.

 

RETURN/EXCHANGE PROCESS

  • In order to return/exchange a pair of shoes, customers can press on the RETURN or EXCHANGE in your Orders section.

CANCELLATION

  • If you wish to cancel an order, please email us at support@preciousme.in within 4 hours of placing the order.
  • Please mention your order number in the subject line. Prepaid orders will be fully refunded within 8 to 10 business days of receiving the request for cancellation. For orders cancelled beyond the timelines specified above, the amount will be transferred as a store credit only.